For US orders, simply click here.Make sure you have your order number, and email used to place the order, as you'll need those to initiate your exchange or return. If you don’t know your order number, customers can usually locate it by searching for “Confirmation For Order” in their inbox or by looking for "Xray Footwear Order" number on the shipping label, If you still cant locate your order email us directly at Help@xrayfootwear.com and we'll walk you through the process.
Online purchases made through www.xrayfootwear.com are valid for exchange, credit, or refund within 14 days from the ship date. We do not accept worn or damaged items or process returns/exchanges from other retailers.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.