RETURN/EXCHANGE POLICY

We pride ourselves on going the extra mile to ensure you are 100% happy with your Xray footwear order. But sometimes, the perfect pair takes a few tries. You can exchange or return your items as long as they meet the following criteria:

1. Your return/exchange request is submitted within 30 days on the date of purchase.
2. Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
3. Your return/exchange request is from Our Website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
4. For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.
5. Please note that there is a $7.99 handling fee for returns.
6. No return/exchange for final sale items and/or orders with a final sale discount code.

We reserve the right to refuse returns that do not meet these criteria. We will provide a FREE shipping label for your return/exchange, however there is a fixed $7.95 restocking fee for all return and exchange requests.

To proceed with a return/exchange request, click here.