We pride ourselves on going the extra mile to ensure you are 100% happy with your Xray footwear order. But sometimes, the perfect pair takes a few tries. You can exchange or return your items as long as they meet the following criteria:
- Your return/exchange request is submitted within 30 days on the date of purchase.
- Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles), and in their original packaging.
Your return/exchange request is from Our Website. Otherwise, please contact the retailer of where you purchased the item so they can further assist you with your concern.
- For International returns (no exchange available), you must purchase your own shipping label to ship the item/s back to us.
- We can only provide a free return/exchange once.
- No return/exchange for final sale items and/or orders with a final sale discount code.
We reserve the right to refuse returns that do not meet these criteria. We will provide a FREE shipping label for your return/exchange, however there is a fixed $7.95 restocking fee for all return and exchange requests.
To initiate your return/exchange request please send an email to firstname.lastname@example.org or message our representatives through live chat (toggle by clicking the chat icon on the bottom right corner). Please send us the following details:
- Order Number
- Reason for Return or Exchange
- If Exchange, Provide Style, Color, Size, etc.
- Other Instructions
We will respond to your request as soon as possible.
Once your return is received and checked for refund eligibility – we will release the funds back to your original payment method. It may take 3-5 business day from the time we initiate your refund until the funds show on your statement. If it’s been longer than 5 days since we confirmed your refund- please contact your bank.
We offer free shipping on all US domestic orders. Place your order today!
Orders with expedited shipping that is placed after 2:00 PM EST will ship the following business day. Please note that we do not ship on Saturdays or Sundays.
Quality is one of Xray core values – which is why we stand behind our products. If you experienced any production flaw or issue, please contact us at email@example.com and we’ll be sure to resolve the issue.